4/448D, Cheruthol, near Thuruthi

Temple Road, Chambakkara, Vytilla

Ernakulam, Kerala 682304

+91 9249409107

About us

This privacy policy applies to the mobile app (hi-desk) operated by Hexanet Infra Solutions Pvt. Ltd. and to the processing of personal and confidential information by Hexanet Infra Solutions Pvt. Ltd. as contemplated in this privacy policy. Any reference to “you” or “your” means you, the user. hi-desk respects your privacy and is committed to protecting the personal and confidential information you share with us. This statement describes how hi-desk collects and uses your personal and confidential information that we may collect about you through hi-desk app. The mobile application is hosted on various servers within India. We may as a result of your interaction with hi-desk app, hold and process personal and confidential information obtained about you. The types of your personal and confidential information we collect may include your name, address, phone no.,email address and property details.

About hi-desk Application

hi-desk app is the official mobile application for Hexanet Infra Solutions Pvt. Ltd. on Android platform. It is specifically designed for Hexanet Infra Solutions Pvt. Ltd. only. Using hi-desk app users can perform fieldforce operations. If you are not part of Hexanet Infra Solutions Pvt. Ltd. authorized personnel this application is not meant for you.

Types of Data collected

Among the types of Personal Data that this Application collects, by itself or through third parties, there are: Camera permission; Microphone permission; Approximate location permission; Cookies; Storage permission; Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection. Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Application. Unless specified otherwise, all Data requested by this Application is mandatory and failure to provide this Data may make it impossible for this Application to provide its services. In cases where this Application specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service. Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner. Any use of Cookies – or of other tracking tools – by this Application or by the owners of third-party services used by this Application serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy, if available. Users are responsible for any third-party Personal Data obtained, published or shared through this Application and confirm that they have the third party's consent to provide the Data to the Owner. The app does use third party services that may collect information used to identify you. Link to privacy policy of third-party service providers used by the app.

• Google Play Services
• Firebase Crashlytics

Log Data We want to inform you that whenever you use our Service, in case of an error in the app We collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device name, operating system version, configuration of the app when utilising our Service, the time and date of your use of the Service, and other statistics.

Device permissions for Personal Data access

Depending on the User's specific device, this Application may request certain permissions that allow it to access the User's device Data as described below. By default, these permissions must be granted by the User before the respective information can be accessed. Once the permission has been given, it can be revoked by the User at any time. In order to revoke these permissions, Users may refer to the device settings or contact the Owner for support at the contact details provided in the present document. The exact procedure for controlling app permissions may be dependent on the User's device and software. Please note that the revoking of such permissions might impact the proper functioning of this Application. If User grants any of the permissions listed below, the respective Personal Data may be processed (i.e., accessed to, modified or removed) by this Application. If User grants any of the permissions listed below, the respective Personal Data may be processed (i.e., accessed to, modified or removed) by this Application.

• Approximate location permission

Used for accessing the User's approximate device location. This Application may collect, use, and share User location Data in order to provide location-based services.

• Camera permission

Used for accessing the camera or capturing images and video from the device.

• Storage permission

Used for accessing device storage directory for uploading images and videos.

• Microphone permission

Allows accessing and recording microphone audio from the User's device.

Other websites

There may be links from hi-desk app to other websites. This privacy policy only applies to hi-desk app and not to any other website(s) including any websites linked from any of the hi-desk app screens. We do not control those third-party website(s) or any of the content they contain and you expressly acknowledge and agree that Hexanet Infra Solutions Pvt. Ltd. is in no way responsible or liable for any of those third-party website(s), including, without limitation, the content, policies, failures, promotions, products, services or actions of those websites and/or any damages, losses, failures or problems caused by, related to or arising from those website(s). hi-desk encourages you to review all policies, rules, terms and regulations, including the privacy policies, of each website that you visit. How hi-desk collects and uses non-personal information please note that when anyone visits our Site, we automatically collect certain non-personal information such as the type of computer operating system (e.g., Windows or Mac OS) and browser (e.g., Safari, Netscape, Internet Explorer) being used, and the domain name of the internet service provider. We sometimes use the non-personal information that we collect to improve the design and content of the application and to enable us to personalize your experience. What we do with your personal and confidential information. The personal and confidential information that you provide will be available to hi-desk for the following purposes: – to process enquiries received via the application. – to register you for and send you newsletters and other communications – to provide you with information about products and promotions that may be of interest to you from ourselves – in connection with surveys related to our products and the Sites – any other purpose indicated at the time you voluntarily provide your personal and confidential information.

Marketing

hi-desk may from time to time use your personal and confidential information to send you automated email messages or marketing materials regarding our services. These email messages may contain features that help us make sure you received and were able to open the message. You may opt out of receiving such marketing email messages at any time, free of charge, by replying to the message with “unsubscribe” in the subject line, or by following the instructions in any marketing communication. Disclosing your personal and confidential information hi-desk may disclose your personal and confidential information to companies and individuals who perform business functions and services on our behalf. Such functions may include hosting the Sites, analyzing data and providing other support services. All such parties will be required to keep your personal and confidential data secure and only process it in accordance with our instructions.

Cookies and tracking software

hi-desk app uses “cookies” and other types of tracking software in order to personalize your visit to the field and enhance your experience by gaining a better understanding of your particular interests and customizing our pages for you. A cookie is a message given to a web browser by a web server and which is then stored by the browser in a text file. Each time the browser requests a page from the server this message is sent back which enables the user’s computer to be identified. hi-desk may use the information provided by cookies to analyze trends, administer the Sites, or for research and marketing purposes to help us better serve you. No information which personally identifies you will be collected through the cookies. hi-desk app requires the use of cookies in order to work at their best. If you do not wish these cookies to be used then please note that you may not experience our application working to its best effect. If you like, you can set your browser to notify you before you receive a cookie so you have the chance to accept it and you can also set your browser to turn off all cookies.

The accuracy of your information

While we endeavour to ensure that the information you provide to hi-desk is accurate and kept up to date, we shall assume that in the absence of evidence to the contrary, the information you provide us with is accurate. Should you inform us of inaccuracies in the information which we hold in relation to you or, if we discover that such information is inaccurate, it shall be promptly rectified by us.

Personal data security and confidentiality

hi-desk maintains adequate technical and organizational security measures to protect your personal and confidential information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction.

Access and correction rights

You can request access to, and have the opportunity to update and amend your personal and confidential information, and you can exercise any other rights you enjoy under applicable data protection laws, including, for example, objection to and blocking of the processing of your personal and confidential information, by contacting us at imanager.support@letmedoit.in or on the phone numbers given in the contacts section in the website. For security reasons, hi-desk reserves the right to take steps to authenticate your identity before providing access to your personal and confidential information.

Retention of data

hi-desk will keep your personal and confidential information for as long as necessary for the purposes for which it was collected, to provide you with services and to conduct our legitimate business interests or where otherwise required by law.

Changes to the policy

hi-desk reserves the right, at its sole discretion, to modify, add or remove sections of this privacy policy at any time and any changes will be notified to you by an announcement on the webpage available at the “Privacy Policy” link on the Site. Your continued use of the application, following the posting of changes to this privacy policy, will mean you accept these changes. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.

Privacy queries

If you have any questions regarding this policy, or you wish to update your details or remove your personal and confidential data from our records, please write to imanager.support@letmedoit.in email address.

Latest update: Feb 10, 2023